Terms of Use and Community Guidelines

Agreement to these terms

By creating an account, requesting a ride, applying to ride with WakaGood, going active as a rider, accepting a fare, using support, receiving notices, or otherwise using WakaGood, you agree to these terms, the Privacy Policy, and any ride-specific rules shown in the app.

• You must be legally able to enter a binding agreement.
• You must provide truthful account, contact, payment, rider, vehicle, document, and tax information when requested.
• You are responsible for activity under your account and must keep sign-in credentials secure.
• You may not use WakaGood if your account has been suspended, closed, or restricted unless WakaGood restores access.

WakaGood's platform role

WakaGood provides a technology marketplace that helps passengers publish ride requests and helps eligible riders review, negotiate, accept, and complete rides. WakaGood is not a transportation carrier, taxi company, public transit provider, vehicle owner, insurer, emergency service, employer of riders, or agent of either passenger or rider.

Riders provide transportation services as independent service providers. Passengers choose whether to publish a request and whether to accept a rider proposal. WakaGood may facilitate matching, payment, support, safety review, notices, and account controls, but it does not guarantee rider availability, pickup time, route conditions, vehicle condition, traffic outcomes, or uninterrupted service.

Passenger responsibilities

• Enter accurate pickup, destination, stop, timing, passenger, vehicle, accessibility, and contact information.
• Choose the correct fare mode before publishing. If the displayed no-negotiation fare does not work for you, choose Negotiate before publishing so riders can send counteroffers within the proposal limit.
• Review the accepted fare, pickup, destination, stops, and rider details before confirming or starting the matched ride.
• Be present at the pickup point, treat riders respectfully, wear seat belts where required, and avoid conduct that distracts or endangers the rider.
• Do not request unlawful trips, unsafe pickups, transport of prohibited goods, fraudulent rides, harassment, discrimination, or rides for people who cannot legally or safely use the service.
• Use WakaGood's in-app communication, payment, support, cancellation, and rating tools when available.
• Keep personal belongings, minors, invited guests, pets, luggage, and special needs under your responsibility unless WakaGood publishes a specific rule saying otherwise.

Rider responsibilities

• Apply with truthful identity, eligibility, license, vehicle, insurance, inspection, tax, payout, background-check consent, and document information.
• Maintain all licenses, permits, registrations, insurance, vehicle condition, safety equipment, and legal requirements needed to provide rides in the service area.
• Go active only when ready and legally able to review ride requests, share accurate live location, travel to pickup, and complete accepted rides.
• Review pickup, destination, stops, timing, route context, fare, payment state, and any rider notices before accepting or countering a request.
• Do not accept a ride you cannot reasonably perform safely, lawfully, professionally, or on the accepted fare terms.
• Use navigation responsibly, obey traffic and safety laws, avoid distracted driving, confirm arrival and trip completion truthfully, and never mark a ride complete before drop-off.
• Pay your own taxes, vehicle costs, insurance costs, licensing costs, fines, tolls, tickets, and other rider business expenses unless WakaGood expressly states otherwise in writing.

Fare negotiation and payment

Fare agreement happens before a ride becomes a match. The active fare shown in WakaGood is the fare the accepting side is agreeing to, subject to route changes, cancellation rules, provider fees, tolls, tips, adjustments, taxes, or other enabled charges disclosed by the platform.

• Negotiate: the passenger publishes an offer and riders may accept or counter. Negotiation is capped at three passenger proposals and three rider proposals per request.
• No negotiation: the passenger publishes a firm fare. Riders may accept or decline, but the request is not intended to start a counteroffer loop. A passenger who does not agree with WakaGood's suggested or displayed no-negotiation fare should switch to Negotiate before publishing.
• Acceptance: when either side accepts the active fare, WakaGood shows the accepted fare, closes the fare conversation for that request, removes the request from the open marketplace, and moves the matched passenger and rider into pickup and ride flow.
• Route changes: changes to pickup, destination, stops, timing, or other route-affecting details should trigger recalculation before the changed route is accepted. The previous fare should not remain binding for a materially different route unless both sides accept it.
• Payment setup: WakaGood may require passenger payment setup before publishing paid rides and rider payout or access setup before receiving certain ride or payout features.
• Off-platform payment: users may not pressure each other to bypass WakaGood payment, settlement, support, safety, or fare records when in-app payment is available.

Ride lifecycle, cancellation, and no-shows

• Ride states may include request, open marketplace, matched, rider approaching, arrived, in progress, completed, cancelled, disputed, and rated.
• Passengers and riders should cancel promptly if they cannot continue. WakaGood may identify whether cancellation came from the passenger, rider, or platform action.
• Cancellation fees, no-show fees, refunds, compensation, account restrictions, or support review may apply when enabled and permitted by law.
• If a passenger or rider is unsafe, unreachable, materially late, in the wrong place, using the wrong vehicle, or violating platform rules, the other side should use support or safety reporting instead of escalating in person.
• WakaGood may correct ride state, release a rider, cancel a request, hold settlement, or restrict accounts when safety, payment, fraud, technical, compliance, or support evidence requires review.

Maps, ETAs, and route information

Maps, route lines, live approach, distance, ETA, fare ranges, and traffic-related information are estimates. They depend on device location, network access, map providers, routing providers, rider GPS freshness, address quality, and real-world conditions. Users remain responsible for safe decisions and lawful navigation.

• Passenger request maps may use a no-cost fallback before pickup and destination are entered.
• Real maps may appear after pickup and destination are entered or after match when rider approach is useful.
• WakaGood may cache tiles, reduce refresh frequency, disable map tiles, or use fallback maps to control provider cost and protect service reliability.

Safety, emergencies, and conduct

• For emergencies, call local emergency services first. WakaGood support is not an emergency dispatch service.
• No threats, harassment, discrimination, stalking, assault, unsafe driving, intoxicated driving, fraud, impersonation, coercion, weapon misuse, illegal goods, or illegal activity.
• No recording, photographing, tracking, publishing, or sharing another person's private information unless lawful and appropriate for safety, support, or consent-based reasons.
• No attempts to bypass masked contact, payment controls, eligibility checks, route records, support records, ratings, safety review, or platform restrictions.
• WakaGood may suspend, restrict, investigate, report, or close accounts when safety, fraud, payment, document, location, abuse, or compliance concerns arise.

Ratings, reviews, reports, and user content

Ratings and reports should be truthful, specific, and tied to the matched ride or account issue. Users may not submit false, abusive, discriminatory, defamatory, retaliatory, or privacy-invasive content.

By submitting chat messages, support tickets, photos, documents, ratings, reports, profile details, or other content, you allow WakaGood to host, process, review, display where appropriate, and use that content to operate, secure, improve, and support the platform, subject to the Privacy Policy.

Communications and notices

WakaGood may send in-app notices, browser notifications, push notifications, email, SMS, phone contact sessions, support replies, safety messages, operational announcements, and account alerts. WakaGood-controlled popups and notifications should identify WakaGood rather than the browser URL where technically possible.

Payments, provider services, and third parties

Payments, subscriptions, card setup, payouts, identity checks, background-check support, maps, routing, communications, hosting, and analytics may be handled by third-party providers. Their services may have separate terms and privacy notices. WakaGood is not responsible for provider outages, provider decisions, bank delays, card declines, network failures, map inaccuracies, or app-store/browser restrictions outside WakaGood's reasonable control.

Account controls and service availability

WakaGood may use eligibility gates, service-area gates, feature flags, kill switches, payment holds, map-cost controls, document review, background-check status, support review, safety review, fraud review, and runtime diagnostics to protect users and the platform.

WakaGood may modify, pause, withdraw, restrict, or discontinue any feature or service area at any time, including during pilots, maintenance, provider outages, legal changes, cost spikes, or safety events.

Disclaimers

To the fullest extent permitted by law, WakaGood provides the website, app, marketplace, maps, estimates, notifications, support tools, and related services "as is" and "as available." WakaGood does not promise that every request will receive a rider, that every rider will be approved, that ETAs or fares will be exact, that the app will be uninterrupted, or that every user will comply with these terms.

Limitation of liability

To the fullest extent permitted by law, WakaGood and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages arising from use of the platform, user conduct, rider services, passenger conduct, map or route estimates, payment provider actions, third-party services, service interruptions, or account restrictions.

Where liability cannot be excluded, WakaGood's liability should be limited to the maximum extent allowed by applicable law and should not exceed the amount paid to WakaGood for the specific ride or service giving rise to the claim, unless a different limit is required by law.

Indemnity

To the fullest extent permitted by law, you agree to defend, indemnify, and hold WakaGood harmless from claims, losses, liabilities, damages, penalties, fines, costs, and expenses arising from your breach of these terms, your unlawful or unsafe conduct, your inaccurate information, your rider services, your passenger conduct, your content, your off-platform arrangements, or your violation of another person's rights.

Disputes and governing rules

Users should first contact WakaGood support so ride, fare, payment, safety, rating, account, or technical issues can be reviewed. The final dispute process, governing law, venue, arbitration language, consumer notices, and market-specific disclosures should be confirmed by qualified counsel before launch in each jurisdiction.

Policy updates

WakaGood may update these terms, the Privacy Policy, guide pages, payment rules, support rules, and service rules as the product, provider integrations, launch geography, safety needs, or legal requirements change. Continued use after an update means you accept the updated terms unless applicable law requires a different process.