Terms and Community Guidelines
These terms explain the basic rules for using Waka. Production terms should be reviewed before public launch and may be updated as provider integrations, insurance, payment, background-check, and mobile app requirements are finalized.
Platform role
Waka provides a technology marketplace where passengers can request rides and approved riders can negotiate and accept rides. Riders are responsible for lawful driving, vehicle condition, licensing, insurance, and safe completion of accepted rides.
Passenger responsibilities
- Use accurate pickup, destination, stop, timing, and contact information.
- Do not request unsafe, unlawful, abusive, or misleading rides.
- Use in-app negotiation and payment paths when available.
- Meet the rider at the agreed pickup point and report issues through Waka support.
Rider responsibilities
- Apply with truthful identity, vehicle, insurance, license, tax, and payout information.
- Activate availability only when ready to review and perform ride requests.
- Do not accept a ride you cannot reasonably perform safely and legally.
- Use navigation responsibly, obey traffic laws, and complete the ride only at drop-off.
Fare negotiation and payment
Ride fares are agreed before a match. Waka may require passenger payment setup before publishing rides and rider payout setup before payouts. If a rider payout account is not ready after a completed ride, Waka may hold the rider payout for later provider payout, manual review, refund, or operational resolution.
Safety and conduct
- No harassment, threats, discrimination, fraud, impersonation, or off-platform pressure.
- No sharing another person's private information without permission.
- No attempt to bypass masked communication, payment controls, eligibility checks, or Waka review.
- Waka may suspend, restrict, or close accounts when safety, fraud, payment, or compliance concerns arise.
Testing and staging
The staging site may relax some third-party requirements while test flows are validated. Staging behavior is not a guarantee that every production provider, payment, background-check, SMS, relay-calling, or mobile-app feature is fully active.
Support
Use Waka support inside the app for account, ride, payment, safety, technical, or compliance questions. Waka may review ride records, messages, payment events, background-check outcomes, and system diagnostics to resolve issues.